POLICIES

TERMS & CONDITIONS

RETURN & REFUND POLICY

At Alzain Jewellery, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may request a return in accordance with the policy below.

Return Period

Return requests must be submitted within 7 days from the date of delivery.
Requests submitted after this period may not be accepted.

How to Request a Return

To initiate a return:
1. Download and complete the Return Request Form (direct link to form)
2. Email the completed form to support@alzainjewellery.com

Our customer service team will review your request and respond within 48 hours with instructions for returning the item.
Please do not send any items back before receiving return authorization. Items returned without prior approval may be refused.

Return Eligibility

To be eligible for a return, items must:
• Be unused, unworn, and in original condition
• Include all original packaging, certificates, and invoice
• Be free from scratches, damage, alterations, or signs of wear
• Successfully pass inspection upon arrival at our facility

Alzain Jewellery reserves the right to refuse returns that do not meet these conditions.

Online purchases must be returned through our customer service team and cannot be returned or exchanged at physical retail locations.

Non-Returnable Items

The following items are not eligible for return or refund, unless they are received defective or damaged:

• Custom or personalized jewellery
• Jewellery that has been resized, engraved, or otherwise altered
• Worn, used, or damaged items
• Items returned without original packaging, certificates, or invoice

Inspection Process

All returned items are subject to quality inspection once received.

If the item does not meet the return requirements, the return may be declined and the item will be shipped back to the customer.

Refunds

Once the returned item has been received and approved following inspection:

• Refunds will be issued to the original method of payment
• Please allow 10–15 business days for the refund to appear in your account
• Processing times may vary depending on banks, payment providers, or holidays

Shipping & Duties

• If a return is due to a manufacturing defect or an error on our part, Alzain Jewellery will cover all associated shipping costs and applicable duties.
• For all other returns, original shipping charges, return shipping fees, and duties are non-refundable and remain the customer’s responsibility.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at:
support@alzainjewellery.com

Please include your order number and clear photos of the item so our team can assist you promptly.

Corporate Responsibility

At Al Zain Jewellery, we believe that luxury comes with responsibility. Our commitment extends beyond creating exquisite jewellery it includes ethical practices, respect for human rights, sustainability, accessibility, and exceptional service.

OUR COMMITMENTS

We are guided by our core values and promise to uphold them in everything we do:

Customer Experience
We deliver the highest quality jewellery and an exceptional shopping experience, with transparency, care, and integrity.

Ethical Sourcing
Our materials are sourced responsibly, ensuring that all suppliers meet rigorous standards for ethical practices and sustainability.

Sustainability
We strive to reduce our environmental impact through eco-friendly operations, packaging, and sourcing practices.

Human Rights
We respect the rights and dignity of all individuals and uphold ethical practices throughout our business and supply chain.

Accessibility & Inclusion
We are committed to making our website, products, and services accessible and inclusive for all users, regardless of ability.

If you encounter any difficulties or require assistance, please contact us:
Email: support@alzainjewellery.com
Phone: +973 1720 1588

Legal Disclaimer:

The content on www.alzainjewellery.com is for general information purposes only. While we strive for accuracy, Al Zain Jewellery makes no representations or warranties of any kind regarding the completeness, accuracy, or reliability of any content, product descriptions, pricing, or images.

Links to third-party websites are provided for convenience; we are not responsible for their content or practices. All intellectual property on this Website is owned by or licensed to Al Zain Jewellery.

By using this Website, you agree that your use is at your own risk and subject to our Terms & Conditions.

Commercial Warranty

Effective Date: January 2026

Al Zain Trading Co. W.L.L. trading as Al Zain Jewellery, is committed to the highest standards of quality and craftsmanship.
All our jewellery are carefully inspected and subject to strict controls from manufacture to sale.

This Commercial Warranty (“Warranty”) applies to products purchased from Al Zain Jewellery or authorized retailers
across the GCC.

1. Documents Required

To benefit from this Warranty, the customer must:
1. Present the product at any Al Zain Jewellery store or an authorized retailer.
2. Provide:
• The certificate of authenticity, fully completed, dated, and signed at the time of purchase (with serial number if applicable)
• The purchase invoice

Customers who purchased a product in one GCC country but reside in another must generally return the product to the store or authorized retailer of purchase. Exceptions may apply if repair or replacement can be completed locally and proper importation documentation is provided.

2. Warranty Duration

1. The Warranty covers any manufacturing defects or lack of conformity for a period of two (2) years from the date of purchase.
2. During this period, customers may request:
• Repair of the product
• Replacement if repair is not possible

These time limitations do not override any statutory consumer rights under applicable GCC laws.

3. Services Covered

Upon verification of Warranty eligibility:

• Al Zain Jewellery will carry out repair or replacement free of charge within a reasonable timeframe.
• Once completed, the product will be available at the store or retailer where it was deposited.

Warranty coverage after repair or replacement:

• Jewellery: Repair is warranted for 1 year or for the remainder of the original 2-year Warranty, whichever is longer.
• Replacement: The new product benefits from a 2-year Warranty from the date of replacement.

4. Exclusions

The Warranty does not cover:

• Normal wear and tear, ageing, or color changes (e.g., leather or cable accessories)
• Damage from abnormal use, impacts, crushing, falls, or accidents
• Failure to follow care instructions or maintain the product properly
• Loss, theft, fire, or events beyond Al Zain Jewellery’s control
• Repairs, disassembly, or modifications performed by unauthorized third parties
• Products with illegible, altered, or removed serial numbers (except cables)

5. Contact for Warranty

Services For assistance, contact:

Al Zain Jewellery – Customer Service
Email: esales@alzainjewellery.com
Phone: +973 1720 1588
Stores: Yateem Centre, Manama, Bahrain, and all authorized retailers across the GCC

6. Governing Law

This Commercial Warranty shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain,
without prejudice to any mandatory consumer protection laws applicable in the country of purchase.

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