Frequently Ask Questions
Creating an Al Zain account on our website allows users to check their order status. Your information is kept securely on our file, and will help on speeding up the checkout process for future orders.
Open the log in page, click the button “forgot your password” . You can reset your password through entering your email address, you will then receive a confirmation via email support. You will be redirected to the Al Zain website page where you can reset your new password.
The e-commerce website has been created for the convenience of shopping from home. Our website showcases our latest collections. Some items are exclusive to our website, to stay updated on the latest trends, make sure to visit our site regularly.
To purchase an item on our website, first create an Al Zain account on the site. Choose the desired product which will open a new page where you can manage the size and quantity of the product. Once you have selected your specifications, click "add to cart." You will then be redirected to the check-out page where you can select the payment method you would like to use for purchasing your order.
All items posted online are available for purchase.
An easy to use and free size guide is provided at the bottom footer of the website. Click on "Size Guide" to be redirected to the page.
When you place an order, depending on availability of the product, your order will be packaged and ready to be shipped within 24 hrs, excluding holidays and weekends (fri-sat). Local shipping will take 1 day, while regional and international orders will take between 2-7 days.
INTERNATIONAL SHIPMENTS
Please note our website does not state VAT or other Government fees. Upon shipping and delivering, our courier services will advise and collect the relevant taxes applicable in your respective countries. Customs policies vary widely from country to country, so you should contact your local Customs officer for further information.
BAHRAIN RESIDENCE
For Bahrain customers, 5% tax will be added on check-out starting 1st of June 2019.
VAT# 200012192700002
To cancel your order(s) you can email us at support@alzainjewellery.com . Please note that cancellations are done via email only. As orders are immediately prepared to be shipped, cut off time for cancelation is 1PM daily. Once the item is shipped, you will be responsible for arranging to have the item(s) returned to us. Please consult our Return and Exchange Policy for full details.
To return a purchased item, you can either return the item to one of our stores or you can have it shipped back to:
Al Zain Jewellery
3rd Floor, Office 301, Bldg. 71, Block 304,
Yateem Centre
Manama
Bahrain
Please note, orders paid using PayPal or Interest Free Credit cannot be processed in a boutique. Once the item has been returned an e-mail will be sent forth that the item has been received then only will the refund or exchange take place. Please refer to our Return and Exchange Policy Section for full details.
We hope you love everything you order, but incase you don’t, exchanging an item is possible. You will be responsible for arranging to have the item(s) returned to us. Please refer to our Returns and Exchange Policy in the Terms and Conditions Section.
Once the shipping address is entered incorrectly it cannot be modified on the website for the same order. Please contact us immediately on support@alzainjewellery.com or call +973 1720 1588. Please note that alzainjewellery.com will not be held responsible for incorrect shipping/billing details. Delay in correcting shipping/billing address could lead to delayed or in worse case adding storage fee on your billing, missing items.
Our shipping policy standard is 1 day Complimentary Shipping for local deliveries in Bahrain for orders placed before 12 noon. 3-7 Days shipping for International Countries.
Unfortunately, we do not offer shipment services to P.O. or APO/FDO/DPO boxes. If you have any further question please contact us via email support@alzainjewellery.com.
The refund duration depends on the payment method you have used. Please e-mail us on support@alzainjewellery.com and refer to our Return and Exchange Policy Section in our Terms and Conditions.
Al Zain Jewellery, 3rd Floor, Office 301, Bldg. 71, Block 304, Yateem Centre, Manama, Bahrain
E-mail us on support@alzainjewellery.com or alternatively you can call us on +973 1720 1588
Sundays - Thursdays from 9am to 5pm. Please refer to our Return and Exchange Policy Section in our Terms and Conditions.
We are currently accepting Visa, Mastercard, American Express, Paypal, KNET debit card and Bank Transfer as our payment gateways. We shall shortly be adding more payment options for your convenience. Please email us at support@alzainjewellery.com for our online banking details.
Bank Transfer orders with no activity within the span of 10 days will be immediately void.
Online Transfer
- Log in to your bank account online
- Make a bank transfer using details given at the bottom. Make sure the details are correct to avoid problems for both parties.
- At the end of transfer they will generate code or receipt that you need to forward at support@alzainjewellery.com.
Bank Transfer Physically
-Go to your nearest bank.
- Make a bank transfer using details given at the bottom. Make sure the details are correct to avoid problems for both parties.
-Once the transfer is made. Kindly send us a photo or scanned copy of the deposit slip as proof of payment to verify.
SM Jewellery Co. WLL
Bahrain Islamic Bank
PO Box 5240, Manama
A/C No. 100000212646
IBAN: BH39BIBB00100000212646
Usually local transfers should be processed immediately, but sometimes may take a few hours. If it's international, it may take 2-3 business days.
Engraving is available for items with sufficient space for engraving. Additional charges will be added.
Free for Life services. You are automatically subscribed as a Free for Life member when you make your first purchase with alzainjewellery.com and you will receive your Free for Life membership card in your shipment parcel. For international customers wishing to avail the Free for Life services in the future please contact us at support@alzainjewellery.com to make shipping arrangements.
Promo codes can only be used if issued to you and is valid for only one time use..
Yes! Al Zain has its own full functioning factory in Bahrain and will attempt to comply with your every reasonable request. Keep in mind charges will apply for material use but we will not charge you for labour as this is covered under your Free for Life services.
Please refer to our free Size Guide. You will find the link at the bottom footer of our website.
Please refer to our Product Care page. You will find the link at the bottom footer of our website.
Creating an Al Zain account on our website allows users to check their order status. Your information is kept securely on our file, and will help on speeding up the checkout process for future orders.
Open the log in page, click the button “forgot your password” . You can reset your password through entering your email address, you will then receive a confirmation via email support. You will be redirected to the Al Zain website page where you can reset your new password.
The e-commerce website has been created for the convenience of shopping from home. Our website showcases our latest collections. Some items are exclusive to our website, to stay updated on the latest trends, make sure to visit our site regularly.
To purchase an item on our website, first create an Al Zain account on the site. Choose the desired product which will open a new page where you can manage the size and quantity of the product. Once you have selected your specifications, click "add to cart." You will then be redirected to the check-out page where you can select the payment method you would like to use for purchasing your order.
All items posted online are available for purchase.
An easy to use and free size guide is provided at the bottom footer of the website. Click on "Size Guide" to be redirected to the page.
When you place an order, depending on availability of the product, your order will be packaged and ready to be shipped within 24 hrs, excluding holidays and weekends (fri-sat). Local shipping will take 1 day, while regional and international orders will take between 2-7 days.
Please note our website does not state VAT or other Government fees. Upon shipping and delivering, our courier services will advise and collect the relevant taxes applicable in your respective countries. Customs policies vary widely from country to country, so you should contact your local Customs officer for further information.
To cancel your order(s) you can email us at support@alzainjewellery.com . Please note that cancellations are done via email only. As orders are immediately prepared to be shipped, cut off time for cancelation is 1PM daily. Once the item is shipped, you will be responsible for arranging to have the item(s) returned to us. Please consult our Return and Exchange Policy for full details.
To return a purchased item, you can either return the item to one of our stores or you can have it shipped back to:
Al Zain Jewellery
3rd Floor, Office 301, Bldg. 71, Block 304,
Yateem Centre
Manama
Bahrain
Please note, orders paid using PayPal or Interest Free Credit cannot be processed in a boutique. Once the item has been returned an e-mail will be sent forth that the item has been received then only will the refund or exchange take place. Please refer to our Return and Exchange Policy Section for full details.
We hope you love everything you order, but incase you don’t, exchanging an item is possible. You will be responsible for arranging to have the item(s) returned to us. Please refer to our Returns and Exchange Policy in the Terms and Conditions Section.
Once the shipping address is entered incorrectly it cannot be modified on the website for the same order. Please contact us immediately on support@alzainjewellery.com or call +973 1720 1588. Please note that alzainjewellery.com will not be held responsible for incorrect shipping/billing details. Delay in correcting shipping/billing address could lead to delayed or in worse case, missing items.
Our shipping policy standard is 1 day Complimentary Shipping for local deliveries in Bahrain for orders placed before 12 noon. 3-7 Days shipping for International Countries.
Unfortunately, we do not offer shipment services to P.O. or APO/FDO/DPO boxes. If you have any further question please contact us via email support@alzainjewellery.com.
The refund duration depends on the payment method you have used. Please e-mail us on support@alzainjewellery.com and refer to our Return and Exchange Policy Section in our Terms and Conditions.
Al Zain Jewellery, 3rd Floor, Office 301, Bldg. 71, Block 304, Yateem Centre, Manama, Bahrain
E-mail us on support@alzainjewellery.com or alternatively you can call us on +973 1720 1588
Sundays - Thursdays from 9am to 5pm. Please refer to our Return and Exchange Policy Section in our Terms and Conditions.
We are currently accepting Visa, Mastercard, American Express, Paypal, KNET debit card and Bank Transfer as our payment gateways. We shall shortly be adding more payment options for your convenience. Please email us at support@alzainjewellery.com for our online banking details.
Bank Transfer orders with no activity within the span of 10 days will be immediately void.
Online Transfer
- Log in to your bank account online
- Make a bank transfer using details given at the bottom. Make sure the details are correct to avoid problems for both parties.
- At the end of transfer they will generate code or receipt that you need to forward at support@alzainjewellery.com.
Bank Transfer Physically
-Go to your nearest bank.
- Make a bank transfer using details given at the bottom. Make sure the details are correct to avoid problems for both parties.
-Once the transfer is made. Kindly send us a photo or scanned copy of the deposit slip as proof of payment to verify.
SM Jewellery Co. WLL
Bahrain Islamic Bank
PO Box 5240, Manama
A/C No. 100000212646
IBAN: BH39BIBB00100000212646
Usually local transfers should be processed immediately, but sometimes may take a few hours. If it's international, it may take 2-3 business days.
Engraving is available for items with sufficient space for engraving. Additional charges will be added.
Free for Life services. You are automatically subscribed as a Free for Life member when you make your first purchase with alzainjewellery.com and you will receive your Free for Life membership card in your shipment parcel. For international customers wishing to avail the Free for Life services in the future please contact us at support@alzainjewellery.com to make shipping arrangements.
Promo codes can only be used if issued to you and is valid for only one time use..
Yes! Al Zain has its own full functioning factory in Bahrain and will attempt to comply with your every reasonable request. Keep in mind charges will apply for material use but we will not charge you for labour as this is covered under your Free for Life services.
Please refer to our free Size Guide. You will find the link at the bottom footer of our website.
Please refer to our Product Care page. You will find the link at the bottom footer of our website.
